FAQ
Q: Where do you ship to?
A: We deliver Australia wide, New Zealand and internationally via the Australia post network
Q: Do you offer free shipping?
A: We offer free shipping for orders over a certain minimum see our delivery page for more information. Delivery within Sydney is a flat rate of $7.95 and free shipping over $129. 500g parcels are $7.95 Australia wide.
Q: What if a product is Out of Stock?
A: If a product that you have ordered is out of stock we offer you a store credit for 110% of the products initial purchase price.
Q: What is a store credit?
A: A store credit is redeemable money that gets added to your account, either via promotion or a purchase that cannot be processed.
Q: How can I use my store credit?
A: Store credits can easily be redeemed when a new order is placed. The funds will appear during checkout and will be applied towards the total amount of your order.
Q: What if I do not want a store credit, how can I receive a refund?
A: Store credits that are not part of a promotion are immediately refunded. Please email us with the information of your order, and we will process your request.
Q: I would like to order larger quantities than what’s in stock. How can I do this?
A: Please email us with your request and we will endeavor to process your order